Challenge
The client was dealing with a legacy application for Continuing Medical Education (CME) that was unable to meet the needs of end users. The system was not properly integrated with the CRM database, causing significant challenges in managing and syncing data. End users were facing difficulties in tracking and managing their earned CME credits and certificates. They could not update or manage their credits once assigned, which greatly impacted their experience and efficiency.
Our Solution
We introduced a microservices-based architecture to address the limitations of the legacy system. The new application included robust admin and user role management to enable better control and easier configuration.
Key Features:
- Admin Dashboard: Admins could now configure and manage CME data directly.
- Merge CME Functionality: Admins had the ability to transfer CME activities between users, especially useful for resolving duplicate user records.
- Profile Dashboard: End users were given a comprehensive view of their progress, including the remaining CME credits they needed to achieve.
- Enhanced Reporting: Multiple dashboards were provided to improve user experience and allow for easier tracking of earned credits and certificates.
Results & Impact
- Improved User Experience: Users could easily upload certificates, view reports, and manage their CME credits, improving the overall satisfaction.
- Increased End User Involvement: With a more intuitive interface, users were more engaged with the system, leading to better outcomes for both users and admins.
- Increased Efficiency: The microservice architecture streamlined workflows and eliminated manual data management tasks, allowing users to focus on achieving their CME goals.
The successful implementation of this application led to additional projects, as the team demonstrated the capability to upgrade and modernize legacy systems effectively.
